Refund policy

We have a 07-day return policy, which means you have 07 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

Contact us at joacare.help@gmail.com within 7 days of receiving your order.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at joacare.help@gmail.com.

Return Processing Timeline

  1. Return Request Approval: Within 1–2 business days of your request.

  2. Pickup Scheduling: Once approved, the courier will pick up your package within 2–3 business days.

  3. Return Transit: The returned package will reach our facility in 4–5 business days after pickup.

  4. Inspection & Refund/Replacement Processing: Within 1–2 business days after the item is received at our warehouse.

Damages and issues
Please inspect your order upon reception and contact us (joacare.help@gmail.com)  immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get the right item is to return the product you have. Once the return is accepted and picked up (within 2–3 business days), we will dispatch the replacement product within 2–3 business days.

Delivery of the replacement will then depend on your location, typically arriving within 3–5 business days after dispatch.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at joacare.help@gmail.com.